Delivery Policy

Last updated: 2025-10-28

1. Delivery Area

Delivery is carried out only within Tbilisi city limits. Delivery outside Tbilisi is currently not possible.

2. Same-Day Delivery

Same-day delivery is possible when orders are placed within specified working hours and time slots. Banner instructions on the page are mandatory (e.g., orders placed before 2:00 PM).

3. Delivery Time Slots

When placing an order, you can specify your preferred time range or notes. We will try to meet your request as much as possible, though minor deviations may occur for efficient logistics.

4. Recipient and Address

Please provide the complete address (street, number, building/apartment) and a working phone number. With incorrect or incomplete data, delivery may be delayed or fail.

5. Unavailable Recipient

If the recipient is unavailable, the courier will attempt to contact the specified number. If necessary, redelivery may occur with additional charges or the order can be picked up from the store.

6. Safe Product Transportation

Flowers are transported in appropriate conditions, in water/substrate. Upon delivery, the bouquet is provided in adequate condition.

7. Store Pickup

You can choose store pickup. The order will be ready at your selected time. The address is specified on the "Contact Us" page.

8. Weather and Special Conditions

In case of very unfavorable weather, city restrictions, or other force majeure circumstances, delivery time may change. In such cases, we will contact you for agreement.